Gaming Regulatory Commission

Casino employees will receive either a Primary or Key Gaming license or a Non-Gaming license.  Which one is issued is dependent on the casino position that you, the applicant, have applied for.  The license is required for you to be employed as a Santa Ana Star Casino employee.  Possessing and obtaining a license through the PSAGRC is a privilege, not a right and is a privilege that can be suspended and/or revoked.

All employee licenses (Primary, Key, and Non-Gaming) are valid for one (1) year from the date of issuance and thus, must be renewed annually at least sixty (60) days prior to expiration. 

For example, an employee whose license is set to expire on December 31 should begin the renewal process prior to October 31.

The renewal of a license is solely the responsibility of the employee who must be mindful of the license expiration date.  Currently, there are no reminders that PSAGRC will send out regarding the expiration date of a particular employee license.

Employees who are renewing a license must disclose certain information or incidents that have occurred within the year prior to renewal. This does not relieve the employee from following established HR policies regarding criminal charges and arrests.

 Information that must be disclosed is:

• Change in Marital Status
• Misdemeanor/Felony Arrests or Criminal Charges
• Bankruptcy filings
• Additional dependents
• Change of Name

Other information may be requested at the discretion of the commission when that information could have an impact on an employee’s suitability to hold a license.

Expired Employee Licenses

If an employee’s license is expired and they are still employed, the license may be confiscated and the employee relieved of job duties.  The employee must then renew the license and submit to a drug test before being allowed to return to work.

Under 21 Employees

Persons between the ages of 18-20 are permitted to work at the Santa Ana Star Casino, but only in a non-gaming position and so long as the job does not require the employee to be out on the gaming floor. 

Primary & Key Gaming License

A Key Gaming License is required to work in the following departments:

Accounting                                       Marketing
Administration                                  Poker
Cage/Vault Cashier                           Security
Drop/Count Team                              Slot
Human Resources                             Surveillance
IT                                                     Table Games

All applicants for any position within the above departments must be 21 years old or older. 

Background investigations for Primary and Key Gaming licenses are extensive and include, but are not limited to:

• review of the applicants criminal and civil court history for each state that the applicant has lived
• review of criminal arrest history, obtained by both the New Mexico Dept. of Public Safety and the Federal Bureau of Investigation (FBI)
• review of the applicants financial credit history
• interview of character references and past employers
• review of tax history for past three years

The application or renewal application for a Primary & Key Gaming license can be accessed by clicking on the links below. 

                        Primary & Key Gaming License Application

                        Primary & Key Gaming License RENEWAL Application

You must have Adobe Acrobat Reader installed on your computer to view and complete the application. 

You can not save any information on the form, so you must enter all information and then print the application.  You may print a blank application and fill it out by hand, but all information must be legibly printed in ink.  You may be asked to redo an application that is not legible.

Non-Gaming & Non-Gaming/Under 21 License

A Non-Gaming License is generally issued to work in the following departments:

Food & Beverage                     Housekeeping (No one under 21 years old)              
Bowling Center                        Transportation
Gift Shop/Smoke Shop             Maintenance

*Managerial and other upper echelon positions within the above departments may require issuance of a Key Gaming License.

Background investigations for Non-Gaming licenses are generally the same as that for Key Gaming Licenses, except that tax history and credit history are not reviewed

Persons between the ages of 18-20 are permitted to work at the Santa Ana Star Casino, but only in the departments listed above and so long as the job does not require the employee to be out on the gaming floor.

The application or renewal application for a Non-Gaming License can be accessed by clicking on the links below.

                        Non-Gaming License Application

                        Non-Gaming License RENEWAL Application

You must have Adobe Acrobat Reader installed on your computer to view and complete the application. 

You can not save any information on the form, so you must enter all information and then print the application.  You may print a blank application and fill it out by hand, but all information must be legibly printed in ink.  You will be asked to redo an application that is not legible.